Digital products
Because our products are delivered digitally and may include immediate access to downloads, license services and updates, purchases are generally final once digital access has been supplied, except where a refund is required by applicable law or the circumstances below apply.
When a refund may be considered
- You were charged more than once for the same order.
- A verified technical failure on our side prevents delivery of the purchased product and we cannot restore access within a reasonable period.
- The product materially differs from the core functionality expressly described on its product page and Support cannot provide a reasonable remedy.
- Applicable consumer law requires a refund.
Normally not refundable
- Change of mind after accessing the digital product, where permitted by law.
- Failure to read product requirements or compatibility information.
- Conflicts caused by unsupported third-party plugins, custom code, hosting configuration or modified product files.
- Requests based only on features that were not advertised as included.
Requesting a refund
Contact Support from the customer account used for the purchase and include the order number, product name and a clear description of the issue. We may ask for reasonable diagnostic information before deciding a technical refund request.
Approved refunds
Approved refunds are normally returned through the original payment method. Processing time after approval depends on the payment provider.
Consumer rights: this policy does not override refund or cancellation rights that applicable law makes mandatory.